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Customer Service

Shipping & Delivery

We use UPS, FEDEX, and USPS for shipping all products. Shipping carrier may vary depending on order purchased. Please allow 3-5 business days for delivery on all shipments made through ground shipping. Purchases made usually ship next business day. Priority shipping is not available to all areas. To check for availability for priority shipping, please call customer service.

SwissWinder.com will not reimburse for any damages or defects caused to your watch. We do not guarantee that our watch winders will wind all brands of automatic, manual, kinetic, or replica watches.

Please note: For all returns and exchanges, SwissWinder.com will pay for return shipping on exchanges and Returns.  All returns for products, regardless of the reason is the responsibility of the customer.  All returns must be in the original packaging for returns to be accepted.  You must contact us by email for an RMA number in order for your return to be accepted.  All packages sent to us without RMA# will be refused and must be reshipped at the cost of the customer.

Shipping is restricted to the continental United States and Canada however, some restrictions may be lifted. For further information, please contact our customer service department by phone.  Our Milano house brand is available for shipping to outlining states.

All orders being shipped to Canada are liable for Canada GST Tax of 5% and a 6.5% Customs Fee.

We DO NOT ship to P.O. Boxes.  Please check with our customer service department by email see find other options of shipping or when this will be available.

Privacy & Security

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.

Any information you give to us will be held with care and will not be used in ways that you have not consented to. All information transmitted via our website, including but not limited to your name, email, and address will be for our own internal use only.

All credit card information is passed through securely via SSL connection. Your privacy is totally respected and protected.
Returns

30 Day Return Policy on all brands.

All Berkeley products have a 90 day replacement policy. All Heiden products that are defective or received incorrectly can be exchanged for the same product within 30 days of your order date.

HOLIDAY RETURN POLICY

All items purchased between November 1st and December 31st will have extended return policy until January 31st the following year. 

All orders placed after 9AM Pacific Standard Time will ship out the next business day including overnight,  2 and 3 day shipping.

****Manufacturer warranties range from 90 days to 2 years depending on item. Please call for details.

Holiday Shipping

We appreciate your purchase with us and realize your need to physically see the merchandise you purchase. If at any time you have any questions regarding your purchase, simply call our customer service for assistance. If you are dissatisfied with your purchase, a replacement will be sent out to you at no additional charge. You may return your item within the 30 day allotted time period (depending on brand) for a refund less the cost of shipping.  All items purchased cannot not be returned after the return policy above for purchase.

Any mechanically defective items may only be replaced with the same model and brand of purchase.  All returns made after the return policy will be refused. Please contact customer service for RMA# and for return shipping address. Shipping fees are non-refundable on returns. Please allow 2 weeks for refunds. If you find your item is damaged in shipping we will replace your item at no cost to you. For proper return please include the following:

  • All original packaging and materials
  • Name of purchaser
  • RMA# (return merchandise authorization number)
  • Email or contact customer support by phone with tracking information.

**** Restocking fees of up to 20% can be applied to items that are NOT returned in its Original or "NEW" condition or if charged by issuing vendor.

This includes AC Adapters, Manuals and Original Packaging. ****

Damaged Items

Please contact our customer service by phone within 48 hours to file a damage report with UPS. Damaged items must be picked up from delivered address upon damage notification.  A replacement will be issued immediately following the claim. Refunds on items damaged upon returned must be claimed through by SwissWinder.com.

* In cases where replacements are issued for exchange and original item is not returned, a charge will be issued for a purchase of that replacement item.